In May 2009, Google suffered a service outage that led to worldwide Internet slowdowns and left millions with limited or no access to critical business functions like email. The real story, though, is not the outage, but why a company controlling almost two-thirds of the world’s Internet search traffic didn’t have a better disaster plan in place, and how you can learn from their mistakes. We live in interesting times right now. Everyone expects 100% “uptime”, but no one has the budget to support those kinds of expectations. In Business Continuity and Disaster Recovery, there would be contingency plans put in place, but with today’s market it is tough to find the financing to have the redundant systems in place.
The job of a good Business Continuity specialist is to build a plan (both recovery and project) that allows the plan to maximize its effectiveness when there is money and sustain it when there isn’t. Keep reading and we’ll examine how each of these questions are the foundation for your project and can lead you in the right direction.
Finding the Right consultant
It isn’t uncommon to be skeptical of a consultant. That is why we have seen their title change from “Consultant” to “Managed Service” over the years. Most people feel that a consultant is simply there to punch the clock and is not exactly geared towards results, even though they are being paid a lot of money. How do you find a good one? Read on to learn more about what each project should entail to ensure a good result from your consultant.
Know Your Business
As you work in, manage or own a successful business, you already know what solutions work best for you. Are you an “online” office? Is your entire office paperless? Is your office full of paper and you “need it” to operate? Or is the bulk of your workforce mobile? The answer to each of these requires very different strategies and very different solutions to ensure the best chance for recovery. Your Business Continuity plan should reflect the manner in which your regular business operates.
Keep your Options Open
All projects are impacted by advancements in technology and slowdowns in the economy, and Business Continuity is no different. Thus building a flexible recovery solution for you business is key. As with all contracts, avoiding being locked into one long-term contract with only one technology is essential. If you are looking for a solution that is going to grow (or shrink) with your business, make sure your contract allows for flexibility. Any good service provider (software or managed services) should be able to determine a solution that works for you. If you feel they are pushing service on you, consider changing to a vendor neutral provider.
To recap the above paragraphs, let’s outline the major points:
- We need to do due diligence on our proposed consultants.
- Also, it is critical to have set deliverables for a set price.
- Find a solution that works for you! It can be very simple or very complex, but make sure it works for you!
- Whatever you choose to do is better than nothing, but it must work for you (and your company).
As budgets are at the forefront of everyone’s mind right now, when researching a solution provider, make sure they can offer a solution that works for your budget. There are a lot of providers that will sell you on overkill, but there are also a lot of providers that will give you an excellent solution for less than you are expecting. Find a solution that works for you; they have a good history, they offer a flexible solution and you like them because you might be working with them for a long time!
KingsBridgeBCP offers businesses of all sizes BCP Software Solutions and industry know how based on best practices. We help build, exercise, and maintain Business Continuity Plans. Our services and software packages are customized to meet the wide range of our customers’ needs, ensuring we deliver the best value in every project. To learn more click here or check out our Services.